Careers

The function of this position is to:

• Replace, modify, and/or install warm air furnaces, air conditioners, duct distribution systems, boilers, water heaters, and related piping and electrical to meet or exceed the manufacturer’s recommendations and local codes.
• Can startup installed equipment and adjust to the manufacturers and job specification.
• Can troubleshoot, adapt, and resolve/repair all issues that arise during an installation that would keep the equipment from functioning properly.
• Communicate with the consumer regarding the proper operation and owner’s maintenance of the installed equipment. Answer related questions as to operation, features, and functions to the homeowner.
• Perform required documentation for each installation with a complete startup record. Have client sign necessary paper work and collect payments as directed.

HVAC Installer Responsibilities/Duties/Functions/Tasks

• Customer service attitude.
• Must have a good working knowledge of products and services being offered. This may require additional study and training both on and off site.
• Become knowledgeable of various municipalities’ plan requirements, permit requirements and submittal processes.
• Communicate with Field Installation Supervisor throughout each project in order to assure proper, prompt completion of the job.
• Continuously improve knowledge of construction in general and learn how SBC Mechanical operates to benefit the customer.
• Establish goals and objectives as they relate to your position, along with a plan of action to attain or exceed set goals.
• Regularly review and monitor progress against goals and seek assistance as needed.
• Communicate effectively with associates, superiors, vendors, and customers.
• Insure customer satisfaction with follow up on all installations.
• Ask and obtain customer referrals and web recommendations
• Build and practice superior interpersonal skills.
• Should be able to read and interpret blueprints and technical drawings and specification.
• Can accurately list/order materials and supplies for use on the job.
• Can work under time constraints, budgetary limits, and pressures.
• Efficiently manage his/her time and schedules.
• Be computer literate to the extent necessary to fulfill this function. Knowledge of Microsoft Excel and Word is required. Should also be very familiar with the use of smart phones, email, and outlook.
• Be capable of understanding client needs. Continuously learn through training from suppliers, trade shows, seminars, independent study, and other employees.
• Maintain a neat, clean, and professional appearance.
• Other duties as assigned

The function of this position is:

• Service, repair, and/or propose replacement of warm air furnaces, air conditioners, duct distribution systems, boilers, water heaters, related piping and electrical.
• To service and startup equipment and adjust to the manufacturers and job specification.
• To troubleshoot, adapt, and resolve/repair all issues that arise that would keep the equipment from functioning properly.
• Communicate to the consumer on the proper operation and owner’s maintenance of the installed equipment. Answer related questions as to operation, features, and functions to the homeowner.
• Perform required documentation for each call, recording recommendations, repairs, accurate readings, and observations. Have client sign necessary paper work and collect payments as directed.

HVAC Residential Service Technician Responsibilities/Duties/Functions/Tasks

• Customer service orientated.
• Must have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site.
• Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.
• Regularly review and monitor progress against goals and seek assistance as needed.
• Communicate effectively with associates, superiors, vendors, and customers.
• Ask and obtain customer referral’s and web recommendations
• Possess superior interpersonal skills.
• Should be able to read and interpret blueprints, technical drawings, and specifications.
• Must be able to accurately list/order materials and supplies.
• Must be able to work under time constraints, budgetary limits, and pressures.
• Efficiently manage his/her time and schedules.
• Must be capable of understanding client needs, and favorably influence their decision.
• Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
• Maintain clean, neat, and professional appearance.
• Work and drive safely and can recognize and avoid dangerous situations.
• Complete other duties as assigned.

The function of this position is to:

• Develop profitable sales, and acquire customers through our established sales and marketing program
• Make recommendations to the customer regarding the different options they have to resolve their wants and needs
• Identify new business opportunities by performing direct sales activities, and provide support to the administrative personnel as requested
• Communicate proper operation and owner’s maintenance of the installed equipment to the consumer
• Answer related questions as to operation, features, and functions to the homeowner
• Perform required documentation for each installation and have client sign necessary paper work and collect payments as directed
• Develop self-generated leads through networking, data mining (from existing client records), and referral generation from previous clients
• In-Home Sales Person/Comfort Advisor
• Responsibilities/Duties/Functions/Tasks

Customer service orientation

• Increase revenue from established customers, and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management
• Develop estimates for projects sold as this will become the budget for the job
• Perform “Whole House Diagnostics” to accurately size and design HVAC and plumbing systems and equipment
• Follow-up on all leads, proposal, and potential sales until closed or lost
• Track lost sales
• Self-Generate 25% of all leads
• Update the Customer Relationship Management (CRM) system for each interaction
• Determine customer satisfaction with follow up on all installation/services sold
• Phone calls at 7, 30, 90, and 365 days after completion
• Have a good working knowledge of our products and services being offered and this may require additional study and training both on and off site
• Become knowledgeable of various municipalities plan requirements, permit requirements and submittal processes
• Communicate with Field Installation Supervisor throughout each project to assure proper, prompt completion of the job
• Continuously improve knowledge of construction in general, and how SBC Mechanical operates to benefit the customer
• Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals
• Regularly review and monitor progress against goals, and seek assistance as needed
• Communicate effectively with associates, superiors, vendors and customers
• Ask and obtain customer referrals and web recommendations
  Possess superior interpersonal skills
• Should be able to read and interpret blueprints and technical drawings and specification
• Must be able to accurately list/order materials and supplies for use on the job
• Must be able to work under time and budgetary constraints and pressures
• Efficiently manage his/her time and schedules
• Be computer literate to the extent necessary to fulfill this function
• Knowledge of Excel and Word is required
• Should also be very familiar with the use of smart phones, email, and Outlook
• Must be capable of understanding client needs, and favorably influencing their decision
• Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees
• Clean, neat, professional appearance
• Other duties as assigned